Your privacy, clearly explained

We respect your privacy and are committed to protecting personal information. This Privacy Policy applies to your use of Pacibook’s website, applications, and related services (the “Services”).

For terms governing platform use, please read our Terms and Conditions.

• This Policy covers information we collect when you use the Services.
• It does not cover third-party websites or services that may be linked from Pacibook; those third parties have their own privacy policies.
• If you access Pacibook through an institution program, your institution may also collect or control certain data under its own policies.

We may collect the following categories of information:

• Account information: name, email address, phone number, password (stored in hashed form), and basic profile details.
• Transaction information: purchases, order identifiers, timestamps, and payment status (not your full card details).
• Usage information: pages viewed, actions taken (e.g., downloads), approximate location (derived from IP), device and browser information, and diagnostic logs.
• Communications: messages you send us via support forms, email, or other channels.
• Cookies and similar technologies: identifiers used to keep you signed in, remember preferences, and measure performance.

We do not intentionally collect sensitive personal data unless you choose to provide it to us (for example, in a support message). Please avoid sharing sensitive information in support requests unless it is strictly necessary.

We use information to:

• Provide, operate, and maintain the Services (accounts, libraries, downloads).
• Process purchases and deliver Digital Content.
• Provide customer support and respond to inquiries.
• Improve performance, reliability, and security (fraud prevention and abuse detection).
• Understand usage trends and improve product experience (analytics).
• Comply with legal obligations and enforce our Terms.
• Send service-related messages (e.g., receipts, security alerts, important policy changes).

Depending on your location and applicable law, we process personal information on one or more of these bases:

• Contract: to provide the Services you request (account creation, purchases, reading access).
• Consent: where you opt in to certain features (e.g., marketing or optional cookies where required).
• Legitimate interests: to secure and improve the Services, prevent fraud, and understand usage (balanced against your rights).
• Legal obligation: to comply with accounting, tax, and other legal requirements.

We use cookies and similar technologies to:

• Keep you signed in and secure your sessions.
• Remember preferences (such as theme or language settings).
• Measure performance and understand feature usage (analytics).
• Prevent fraud and protect the Services.

Some analytics and advertising tools may set cookies or collect identifiers. You can control cookies through browser settings and, where provided, in-product consent choices.

We may share information in the following situations:

• Service providers: vendors who help us operate the Services (hosting, storage, email delivery, analytics, customer support).
• Payment processors: to process transactions (see “Payments” below).
• Legal and safety: when required by law or to protect rights, safety, and security, including fraud prevention.
• Business transfers: if we are involved in a merger, acquisition, or sale of assets (we will take reasonable steps to protect data).

We do not sell your personal information as a business model. If our practices change, we will update this Policy.

Payments are processed through third-party payment gateways. We receive transaction confirmations and limited payment-related information (such as payment status and order identifiers). We do not store your full card number or CVV.

Your payment information is handled according to the payment provider’s policies. If you have questions about a payment, you may also contact the provider directly.

Pacibook may offer AI Features (such as translation) to assist reading. AI outputs may be inaccurate or incomplete.

• We may process text and language selections to deliver AI Features.
• The original book text remains unchanged; AI output is an optional reading layer.
• We may use aggregated or de-identified usage metrics to improve reliability and quality.

We keep information only as long as necessary for the purposes described above, including legal compliance.

• Account data: typically retained for up to 30 days after a verified deletion request (unless retention is required by law).
• Transaction data: typically retained for up to 7 years for accounting, tax, and legal requirements.
• Support communications: typically retained for up to 2 years after resolution for quality and auditing.

We may retain certain information longer where necessary to comply with law, prevent fraud, resolve disputes, or enforce agreements.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no system is completely secure. You are responsible for keeping your credentials confidential and using up-to-date devices and browsers.

Subject to applicable law and verification requirements, you may request:

• Access to the personal information we hold about you.
• Correction or updating of inaccurate information.
• Deletion of your information (where permitted).
• Withdrawal of consent for processing based on consent (where applicable).
• Restriction or objection to certain processing (where applicable).

To exercise these rights, contact contact@pacibook.com from your registered email address. We may need to verify your identity before fulfilling a request.

Pacibook is intended for general audiences. If you are under 18, a parent or legal guardian should create and manage the account. If you believe a child has provided personal information without appropriate authorization, please contact us.

We may store or process information in India and in other countries where our service providers operate. When we transfer information, we take reasonable steps to ensure appropriate safeguards consistent with applicable law.

Because eBooks are digital products, refunds are limited. We consider refund or replacement requests in the scenarios below:

To request a refund or replacement, contact contact@pacibook.com with your order details and a description of the issue.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. If changes are material, we may provide additional notice where required by law.

If you have questions about this Privacy Policy, contact us:

• Email: contact@pacibook.com
• Phone: +91 82690 87179
• Address: 4598/12B, Gola Cottage, Ansari Road, Darya Ganj, New Delhi 110002